Returns & exchanges

Wrong size? One email.

Write to info@susan-anne.com with your order number and the size you need. We answer within 24 hours on business days.

Free size exchange

One free size exchange per order, on every item we sell.

• Item under $40: keep the first piece. We send the right size at no charge, no return needed.
• Item $40 and over: we email you a return label. The right size ships as soon as the carrier scans your return.

30-day money-back

Not right for you? Return it within 30 days of delivery for a full refund of the item price. Unworn, tags on. The refund is issued once the return is received.

How to measure yourself

Bust: around the fullest part, tape flat. Waist: at the narrowest point. Hips: around the fullest part. Feet: stand on a sheet of paper, mark heel and longest toe, measure the distance. Do both feet, use the longer one.

Compare with the chart on the product page. Every chart is the garment measured flat, in inches and centimetres.

Full policy: Refund & Return Policy.