Voici la politique d'expédition mise à jour. En plus de modifier le nom de domaine pour Susan-anne.com et le courriel pour hello@susan-anne.com, j'ai adapté la première section pour indiquer que vous livrez désormais partout dans le monde (worldwide) comme demandé.
Shipping Coverage
Susan-anne.com ships worldwide. We are proud to offer international delivery to our customers across the globe.
If you’d like to confirm whether delivery is available to your exact location or have questions about international transit, please contact us here:
https://susan-anne.com/pages/contact
Processing & Delivery Times (Pacific Time)
Processing Time
Transit Time (United States & Canada)
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4–7 business days
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Monday to Friday (excluding holidays)
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Carriers: FedEx, USPS, and local international postal carriers
Estimated Total Delivery Time
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5–9 business days for North America (Processing + Transit, business days only).
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Note: International delivery windows outside of North America may vary depending on the destination country and customs clearance.
Order Cut-Off Times (Pacific Time)
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Orders placed Monday to Friday before 2:00 PM (GMT - 8:00) are processed the same business day.
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Orders placed after 2:00 PM (GMT - 8:00) are processed the next business day.
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Orders placed after Friday 2:00 PM (GMT - 8:00), or anytime during the weekend, will be processed starting Monday.
Tracking
As soon as your order ships, you will receive a shipping confirmation email with tracking information.
https://susan-anne.com/apps/tracktor/track
Shipping Fees
| Country / Region |
Standard Shipping Price |
Carrier |
| United States |
Free |
FedEx / USPS |
| Worldwide (International) |
Calculated at checkout |
Local International Carrier |
Change of Delivery Address
Once an order is in transit, we are no longer able to change the destination address.
If you need to change your address, please contact us within 24 hours of placing your order at:
hello@susan-anne.com (or via https://susan-anne.com/pages/contact)
Cancellation Policy & Address Errors
Cancellations
Cancellations are possible as long as the order has not been prepared for shipment. We recommend requesting a cancellation within 24 hours of purchase. If the item has already shipped, please refer to our Return Policy for refund requests.
Incorrect / Incomplete Address
Please double-check your shipping address before placing your order. Address changes can only be considered while the order is still processing.
Susan-anne.com cannot be held responsible for orders returned due to incorrect or incomplete information provided by the customer.
Damaged Packages in Transit
If your package arrives visibly damaged, we recommend refusing delivery and contacting our customer service immediately.
If the package was delivered while you were away, please contact us at hello@susan-anne.com and include:
Contact
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📧 Email: hello@susan-anne.com
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📞 Phone: +1 587 330 7921
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📍 Mailing Address:
PO Box 30236, RPO OGILVIE
Whitehorse, Yukon Territory, Y1A 5M2
Canada
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⏰ Customer Service Hours (Pacific Time): Monday to Friday, 10:00 AM – 6:00 PM (PT)
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💻 Contact page: https://susan-anne.com/pages/contact
Page last updated: February 22, 2026
